– Cancellations made 24 hours or more before the scheduled pet service will not incur any fees.

– Cancellations made less than 24 hours but more than 12 hours before the scheduled pet service will be subject to a 50% cancellation fee based on the service fee.

– Cancellations made 12 hours or less before the scheduled pet service will be charged the full price of the service.

We understand that unforeseen circumstances can arise, but please notify us as early as possible to avoid cancellation fees. Your pets’ well-being is our top priority, and we appreciate your understanding of our cancellation policy.

As you know, the colder weather poses certain challenges, both for us and your pets. For safety reasons, we reserve the right to shorten walks if weather conditions, such as heavy snowfall or extreme cold, make it unsafe for both the dogs and ourselves to stay outside for the full duration of the walk.

Please rest assured that your pets’ well-being is our top priority. Your dog will always get a potty break outside regardless of the weather but in the event that a walk is cut short due to weather conditions, we will spend the remaining time indoors engaging your pet in mentally stimulating activities. This could include interactive indoor games, puzzle toys, lots of pets and belly rubs and positive reinforcement training, ensuring that your pet receives the mental exercise they need to stay happy and healthy.

Winter also brings potential traffic delays, we want to highlight that we cannot guarantee specific walk times as traffic conditions may affect the scheduled time of the walk.

For our pet sitting and house sitting services, payment is typically required up front, unless the stay is longer than two weeks. In that case, we request half of the payment at the beginning of the stay and the remaining half in the middle.

For our dog walking and drop-in services, we send invoices at the end of each week. This allows you to review the services provided before making a payment. Invoices for dog walks are sent on a weekly basis for your convenience. If you have any specific billing questions or concerns, please feel free to reach out, and we’ll be happy to assist you.

Our team consists of trained and experienced pet lovers who are dedicated to providing the best care for your furry friends.

We prioritize pet safety. Our team members are trained to handle pets with care, and we conduct background checks on all our staff. We are also insured for added peace of mind.

We are beyond excited to announce that we now have a package option for our 60 min pack walks. Our pricing for dog walks can be found on our website, where you’ll find transparent and competitive rates. However, we do offer an addition set of discounts and packages for our house sitting and pet boarding services. If you’re interested in these, please visit our website or contact us for more details.

We do apply holiday rates to our services. If your house sitting or pet boarding stay lands on a holiday during its duration, there will be an additional charge of $10/per day added on top of the base rate. As for dog walks and drop-in visits or any other services that land on a holiday, there will be an additional $5 charge to the service. We aim to provide the best care for your pets during holidays when our team is working to ensure they receive the attention and care they deserve.

Holiday Dates:

Nov 10-12, 2023

Dec 22, 2023-Jan 1, 2024

Mar 29, 2024-April 1, 2024

May 17-20, 2024

Jun 28, 2024-Jul 1, 2024

Aug 2-5, 2024

Aug 30, 2024-Sep 2, 2024

Oct 11-14, 2024

Nov 8-11, 2024

Dec 21, 2024-Jan 1, 2025

Looking for last-minute pet services? We’ve got you covered, we offer the convenience of last-minute bookings, defined as any request made up to 12 hours in advance, for a minimal fee of just $2. Whether you suddenly need a pet sitter, dog walk, or any other service, we understand that life can be unpredictable. Our flexible and accommodating approach ensures that you can access the care your beloved pets deserve, even on short notice. Don’t hesitate to reach out and enjoy the peace of mind that comes with knowing your pets are in good hands, even under a 12 hours’ notice.

Our dedicated pet taxi service at Active Furiends prioritzes the safety and comfort of your pets during transportation. For detailed pricing information, please refer to our comprehensive price list. Travel worry-free with us!