– Cancellations made 24 hours or more before the scheduled pet service will not incur any fees.

– Cancellations made less than 24 hours but more than 12 hours before the scheduled pet service will be subject to a 50% cancellation fee based on the service fee.

– Cancellations made 12 hours or less before the scheduled pet service will be charged the full price of the service.

We understand that unforeseen circumstances can arise, but please notify us as early as possible to avoid cancellation fees. Your pets’ well-being is our top priority, and we appreciate your understanding of our cancellation policy.

As you know, extreme weather conditions pose certain challenges for both us and your pets. For safety reasons, we reserve the right to shorten walks if weather conditions such as heavy snowfall, extreme cold, excessive heat, or poor air quality due to wildfires make it unsafe for both the dogs and ourselves to stay outside for the full duration of the walk.

Please rest assured that your pets’ well-being is our top priority. Your dog will always get a potty break outside regardless of the weather, but in the event that a walk is cut short due to adverse conditions, we will spend the remaining time indoors engaging your pet in mentally stimulating activities. This could include interactive indoor games, puzzle toys, lots of pets and belly rubs, and positive reinforcement training, ensuring that your pet receives the mental exercise they need to stay happy and healthy.

Severe weather can also bring potential traffic delays. We want to highlight that we cannot guarantee specific walk times as traffic conditions may affect the scheduled time of the walk.

Weekly invoices for our dog walking, drop-in, pet sitting, and house sitting services are sent via email every Tuesday. These invoices include the dates and a detailed breakdown of the services scheduled, along with GST and a credit card convenience fee if paying by card. The convenience fee is subtracted from the invoice if you choose a different form of payment. If the invoice is not paid, a reminder email will be sent three days later.

For pet sitting and house sitting services that extend beyond two weeks, invoices may be sent later, with a complete charge issued at the end of the stay rather than weekly. This ensures a consolidated billing process for longer stays.

If you have any specific billing questions or concerns, please feel free to reach out, and we’ll be happy to assist you.

Our team consists of trained and experienced pet lovers who are dedicated to providing the best care for your furry friends.

We prioritize pet safety. Our team members are trained to handle pets with care, and we conduct background checks on all our staff. We are also insured for added peace of mind.

We do offer an additional set of discounts and packages for our house sitting and pet boarding services. If you’re interested in these, please visit our website or contact us for more details.

We apply holiday rates to all our services, including walks, drop-in visits, house sitting, and pet boarding. If any of these services fall on a holiday, there will be an additional charge. For house sitting and pet boarding stays during holidays, an additional $10 per day will be added on top of the base rate. For dog walks, drop-in visits, or any other services on a holiday, an additional $8 charge will be applied. Our goal is to provide the best care for your pets during holidays when our team is working to ensure they receive the attention and care they deserve.

Upcoming Holiday Dates:

• Dec 21, 2024 – Jan 1, 2025
• Apr 18-21, 2025
• May 16-19, 2025
• Jun 27 – Jul 1, 2025
• Aug 1-4, 2025
• Aug 29, 2025 – Sep 1, 2025
• Oct 10-13, 2025
• Nov 7-10, 2025
• Dec 20, 2025 – Jan 1, 2026
• Apr 17-20, 2026
• May 15-18, 2026
• Jun 26 – Jul 1, 2026
• Jul 31, 2026 – Aug 3, 2026
• Sep 4-7, 2026
• Oct 9-12, 2026
• Nov 6-9, 2026
• Dec 19, 2026 – Jan 1, 2027

If you have any questions about these charges or the holiday dates, please don’t hesitate to reach out.

We apply a last-minute booking fee for services scheduled within 12 hours of the requested time. This fee is half of the service cost for all services, except for house sitting and dog boarding, where the last-minute fee will only apply to the first day of the stay rather than the full duration. 

Our flexible and accommodating approach ensures that we can meet your needs on short notice while maintaining the high-quality care your pets deserve. Whether you suddenly need a pet sitter, dog walk, or any other service, we understand that life can be unpredictable. Don’t hesitate to reach out and enjoy the peace of mind that comes with knowing your pets are in good hands, even with last-minute arrangements.

If you have any questions or need further clarification regarding last-minute bookings, feel free to contact us.

Our dedicated pet taxi service at Active Furiends prioritzes the safety and comfort of your pets during transportation. For detailed pricing information, please refer to our comprehensive price list. Travel worry-free with us!